Questions about your owl alarm or an order? Contact Always Safe at store+84599963885@shopifyemail.com.
Store details
- Retail brand: Always Safe
- Email: store+84599963885@shopifyemail.com
- Storefront: alwayssafe.site
- Checkout: purchases are completed through our Shopify store.
Help with an order
Include your order number, the email address used at checkout and a short description of what you need. If you have not ordered yet, tell us which colour or pack you are considering. There is no need to send card details or passwords.
Delivery and tracking
For a delivery question, include your order number and any tracking information you received. We can help check dispatch, an address correction or a delivery problem. Read our Shipping Policy for processing times and supported destinations.
Returns, refunds and product issues
Email before sending an item back so we can provide the appropriate instructions and return address. If an item is damaged, faulty or different from your order, describe the issue; clear photographs can help us review it. See our Refund Policy for the 30-day unused-return window and postage information.
Changes or cancellations
Contact us as soon as you notice an error or want to change an order. We will check whether it can be changed before dispatch. A request may not be possible once the parcel has been sent.
Product and privacy questions
Ask us about the owl alarm before ordering if you need a product detail confirmed. To ask about your personal information, use the same email and mention that your enquiry concerns privacy. Our Privacy Policy explains how information is used when you browse, order or contact us.