This policy applies to purchases from Always Safe. For a return, refund or order question, email store+84599963885@shopifyemail.com.
30-day returns for unused alarms
You can request a return of an unused alarm within 30 calendar days of delivery. Include your order number and the colour and quantity you want to return so we can locate the purchase. The unused-item condition applies to ordinary change-of-mind returns; it does not remove your rights if an item is faulty, damaged or incorrect.
Request a return before posting an item
Email us before sending anything back. We will explain the return process and provide the correct return address for your order. Do not use an address printed on the parcel without first checking with us.
Pack the alarm and the accessories supplied with it securely to protect them in transit. Keep your postage receipt and any tracking information until the return is resolved.
Return postage
The customer pays return postage for an ordinary change-of-mind return. If an item arrived damaged, defective or different from your order, contact us before paying for return shipping so we can confirm the appropriate arrangements and available resolution.
Damaged, faulty or incorrect items
Email as soon as you notice a problem. Include the order number and a description of the issue; clear photographs can help us understand what happened. Keep the affected item while we review the matter and explain the next steps.
Return review and refunds
When we receive a return, we will check it against your request and email you with the outcome. Approved refunds are returned through the original payment method. Your bank or payment provider may need additional time to display the credit.
If you need help locating a refund, email with your order number and any refund confirmation you received. We do not need your full card number to investigate.
Colour exchanges
If you would like a different colour, contact us so we can check availability and explain the return or replacement steps. Do not send an alarm back for an exchange before receiving instructions.
Order changes and cancellations
Contact us promptly if you need to change or cancel an order. We will check whether the request can be made before dispatch. Once an order has been sent, the applicable return process may be needed. See the Shipping Policy for dispatch and tracking information.
Your consumer rights
This policy does not exclude or limit rights or remedies you have under applicable consumer law. The 30-day unused-return policy is separate from any rights you have for faulty, damaged, misdescribed or incorrect goods.