This policy explains how Always Safe uses personal information when you browse alwayssafe.site, buy an alarm through our Shopify checkout, subscribe to emails, submit a review or contact us. Questions and privacy requests can be sent to store+84599963885@shopifyemail.com.
Information you provide
When you place an order, Shopify checkout collects the contact, billing, delivery and payment information needed to process the purchase. Order records include the alarms, colours, quantities, charges and delivery details associated with the purchase. Payment processing takes place through Shopify and the payment services available in checkout.
If you email us, we receive your email address and the information you include, such as an order number, delivery question or photographs of a product issue. Newsletter signup uses your email address. A review submission includes your first name, private email address, rating, review and publication choice.
Information collected when you browse
The hosting, storefront and checkout services receive technical information needed to deliver the website, such as network and device information and requests for pages or product availability. The storefront uses the country supplied by its hosting service to choose an estimated display currency; it does not request your device's precise location.
If you arrive through an advertising or campaign link, campaign labels and advertising click references may be passed along when you open checkout to help attribute the visit. This checkout attribution is separate from the storefront's optional marketing-tracking choice.
How we use information
- Process orders and payments, arrange dispatch and provide tracking.
- Respond to product questions, delivery problems, returns, refunds and other enquiries.
- Keep necessary order and transaction records and help prevent misuse or fraud.
- Remember your selected cart items and, where applicable, your marketing-tracking preference.
- Provide local-currency browsing estimates while showing the USD checkout charge.
- Send marketing emails when you subscribe and handle genuine review submissions.
- Understand campaign referrals and operate, maintain and improve the shopping experience.
Saved carts, cookies and similar tools
The standalone storefront saves the selected alarm variants and quantities in your browser so your cart can be restored on the same device. It does not put your name, email, address or payment details in that saved cart. The cart remains in browser storage until you change or clear it; clearing site data removes the saved selection.
Where optional marketing tracking is configured, the storefront asks for your choice before loading that tracking. Your choice can be saved in your browser and changed through the Marketing preferences control when it is available. The optional advertising pixel on the standalone storefront is not currently active.
Shopify, payment services and other services used during checkout may use their own cookies or similar tools for checkout, security and preferences. Choices and notices shown on those services apply there. You can also manage cookies and site storage through your browser; restricting them may affect saved preferences or checkout features.
Shopify, payments and service providers
We use Shopify for checkout, order records and the native forms used for newsletter and review submissions. Relevant information is shared with payment, fulfilment, delivery, hosting and support providers as needed to operate the store and handle your request. For example, delivery requires a shipping address and contact information.
Shopify also processes information according to its own responsibilities and privacy notices. Read Shopify's consumer privacy information and visit the Shopify Privacy Portal for its privacy tools and choices.
Newsletters and reviews
Newsletter signup is optional. You can unsubscribe using the option provided in marketing emails or contact us for help. Order and support messages may still be needed to fulfil a purchase or respond to a request.
Reviews are moderated. We publish a review, rating and first name only when publication permission has been given. Your private email address is not displayed with a review. Avoid including sensitive information in review text intended for publication. Newsletter and review form details are submitted to Shopify rather than saved in the browser's cart storage.
Other disclosures
Information may also be disclosed where needed to meet a legal obligation, respond to a lawful request, address suspected fraud or misuse, or protect the rights of customers and the store. The information and purpose depend on the situation and applicable law.
Retention and security
How long information is kept depends on its purpose, including completing an order, handling a return or dispute, maintaining required records and complying with legal obligations. There is no single retention period for every type of record. Contact us if you want to ask about a particular record or request its deletion.
Personal information is handled through the storefront, Shopify and relevant service providers. No internet transmission or storage method can be guaranteed completely secure. Use our contact email for order and privacy questions, and do not send full payment-card details or passwords in an email or review.
International processing
Shopify and other service providers may process information in countries other than the country where you live. Their privacy information explains their processing and transfer practices. Contact us if you have a question about how information connected with your order is handled.
Children's information
The alarm may be used by children with adult guidance, but purchases and store communications should be managed by an adult or with appropriate adult permission. If you believe a child has submitted personal information that should be removed, contact us so we can review the request.
Your privacy choices and rights
Depending on where you live and the circumstances, you may have rights to request access to, correction or deletion of personal information, obtain a copy, object to or restrict certain uses, or withdraw consent where processing relies on it. Some locations also provide choices about targeted advertising or certain forms of data sharing. Available rights and exceptions depend on applicable law.
Send a request to store+84599963885@shopifyemail.com and explain what you would like us to review. We may need information reasonably necessary to verify the request or find the relevant record. Some information may need to be retained to fulfil an order, resolve a dispute or meet a legal obligation. Requests concerning Shopify's own processing can also be made through its privacy tools.
External websites
Links to external websites, including checkout and payment services, lead to services operated by their providers. Their own privacy notices explain the information collected there. This policy describes the Always Safe shopping experience and does not replace those notices.
Questions, complaints and updates
Contact store+84599963885@shopifyemail.com with a privacy question or complaint so we can review it. Depending on your location, you may also be able to raise a concern with your local privacy authority.
We may update this policy when the store's practices or service providers change. The date at the top identifies the current version.