Always Safe ships physical owl-shaped alarm keychains. For an order or delivery question, email store+84599963885@shopifyemail.com.
Supported destinations
Our current delivery destinations are the United States, United Kingdom, Canada, Australia, New Zealand and Ireland. Available countries and delivery options are shown in Shopify checkout before payment. If your destination is not available there, contact us before placing an order.
Shipping charges
Free tracked shipping is included for supported destinations. Review the shipping option, any applicable taxes and the final total in checkout before confirming your order.
Order processing
Allow 1–3 business days to prepare an order before dispatch. Business days exclude weekends and public holidays. Processing time is separate from the time a parcel spends in transit.
Estimated delivery
Transit time depends on the destination and available shipping method. Contact us before ordering if you need a current estimate for your country. Delivery estimates are not guaranteed arrival dates; carrier operations, customs, local holidays and other delays can affect progress.
Tracking your order
Tracking information is sent when your order is dispatched. Follow the tracking information provided with your dispatch notification to check its progress. Updates may take time to appear after a parcel is handed to the carrier.
If you cannot find your dispatch notification or need help understanding a tracking update, email with your order number and any tracking reference you have.
Delivery address and order changes
Check your delivery address, contact information, selected colours and quantities before paying. If you notice an error, contact us as soon as possible. We will check whether it can be corrected before dispatch; changes may not be possible after the parcel has been sent.
Delayed, missing or damaged deliveries
Contact us if tracking stops updating, an order appears delivered but has not arrived, or a parcel arrives damaged. Include your order number and relevant tracking details. We will review the order and help establish the available next steps. Photographs of visible damage can help with an investigation.
Customs and destination requirements
International deliveries may be subject to customs processing or destination-specific requirements. Contact us before ordering if you need a charge or delivery requirement clarified. Review the charges shown in checkout before payment.
Returns and refunds
Unused-return requests can be made within 30 calendar days of delivery. Read the Refund Policy for instructions, postage responsibilities and support for faulty or incorrect items. This shipping policy does not limit your rights under applicable consumer law.